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Customer Service Manager


Shanghai, CN

REQ ID:  36746

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit

Role Summary

Lead and manage the Customer Service team to deliver excellent service that drives reference customers. Ensure the team works cohesively to deliver to the JIT nature of our customers needs.  Works closely with functional teams to achieve common goals. Collaborate across the different locations and teams to identify opportunities to drive efficiencies across the end to end process from a One SEE view.


  • Lead the CS team to deliver teams goals by providing guidance on business priorities, coaching, mentoring that  delivers:
    1. Reference Customers - a Customer experience that differentiates SEE in the market place.
    2. Inspired Leadership – supported by strong coaching and development culture to a high performing team that creates an engaged inclusive environment
  • Deliver KPIs for Customers - ensuring all information and product is supplied to customers as required
  • Drive global initiatives as required for team – iSEE, SOX controls,
  • Effectively lead change management programs and initiatives in the region to improve commercial value-add of customer service activities supporting SEE competitive advantage.
  • To take a leadership role in improving processes, collaborate across the business to create efficiencies and improved business outcomes with relevant team members and meetings with relevant stakeholders e.g. order fulfillment E2E process improvement
  • Ensure the customer service function remains the best place for the best people through development of our teams.  Ensure meaningful professional development occurs for CS staff members to enable them to be high performers in their roles and/or able to develop career pathways throughout Sealed Air organization.

Managerial Responsibility: 

  • Has full managerial responsibility: has direct reports, assigns work to staff, provides coaching and training, sets goals, is accountable for performance evaluation, plans staff development, and makes and approves people management decisions either alone or in collaboration with management and P&P (including recruitment, promotions, terminations, and compensation).


  • Tertiary degree or equivalent work experience.
  • Leadership experience leading a diverse team including other managers
  • Six Sigma Training or Lean qualifications are an advantage.
  • Experience with SAP and Microsoft tools
  • Fluent in English as a business language - written and verbal is an advantage
  • Manufacturing work experience is preferred
  • Ability to prioritize and problem-solving skills
  • Strong Communication skills

Requisition id: 36746 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.



It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Job Segment: Service Manager, ERP, Supply Chain Manager, Lean Six Sigma, Customer Service, Technology, Operations, Management

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