Quality Manager

Job Description

GENERAL SUMMARY:
This position is responsible for the quality and consistency of the plant’s products.  The position reviews quality standards, CTQs, and product specifications.  The position will evaluate engineering changes for proposed equipment and process changes. The position will evaluate quality test methods and tools.  The position is also responsible for investigating and analyzing quality problems and recommending solutions and following up to ensure corrective actions are put in place.  The position will also be responsible for following all plant Impact Projects for the quality function.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
●    Define and implement quality improvements to improve operations and unit cost.
●    Act as a role model to team members and be recognized as the plant’s quality expert. 
●    Provide quality related guidance, training, and mentoring to team members as needed.
●    Provides direction and guidance to team members to ensure that day-to-day quality support needs and goals are met.
●    Communicate and work with appropriate personnel to support and achieve global/corporate goals and metrics.
●    Assist production on a daily basis with quality related issues.
●    Assist Technical Manager with assigned projects.
●    Oversee the coordination and evaluation of plant development trials from the quality perspective.
●    Work in a team environment with operators, mechanics, and exempt professionals.
●    Plan and maintain schedules for major quality related projects.
●    Analyze test data and define/lead projects to improve plant quality using sound statistics principles.
●    Identify and improve data collection to investigate abnormal conditions and find root cause.
●    Integrate and standardize Six Sigma concepts and tools.
●    Review and implement engineering and quality change orders affecting the production line quality
●    Assist the plant in maintaining compliance with ISO, corporate and plant quality standards
●    Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality attributes of the plant’s finished products
●    Formulates and maintains quality control objectives and coordinates objectives with production procedures in cooperation with other staff managers to maximize product quality and minimize costs
●    Establish and direct teams to Corrective/Preventative action for field or internal failures.

Internal Interaction Required With:
●    Process Engineers
●    Production Manager
●    Shift Process Technicians
●    Various Quality Personnel
●    Various Production Personnel
●    Support Personnel (i.e., Production Control, RD&E, Training, Human Resources, Accounting/Finance, etc.)
 
External Interaction Required With:
●    Customer (End User)
●    Graphics
●    Customer Service
●    Sales
●    Vendors
●    Quality
●    Marketing

Qualifications

Basic Qualifications
●    Bachelors Level (Engineering/Quality) Degree or Closely Related Degree 
●    Five or more years of work experience in the field of manufacturing quality

Additional Qualifications 
●    Extensive experience with Lean Manufacturing Principles, Six Sigma Black Belt Certification Preferred 
●    Extensive technical experience/knowledge: (1) material & product quality specifications; (2) test methods; (3) data analysis & report writing; (4) quality control systems; (5) critical to quality attributes
●    Results focused – shows a documented track record of consistently using data based decision making to achieve desired results
●    Teamwork – understands the strength and importance of how team goals support the ultimate achievement of company goals
●    Customer focus – constantly works to exceed expectations and creates consistent value for customers
●    Communication – possesses strong interpersonal skills and demonstrates the ability to express thoughts / opinions with clarity, accuracy and attention to detail
●    Sound business judgment – understands the overall picture and what drives the business
●    Be able to follow and give high regard to safety rules and housekeeping procedures.
●    Ability to pay close attention to detail and coordinate various activities simultaneously.
●    Ability to communicate with co-workers, vendors, customers, and business contacts in a courteous and professional manner.
●    Ability to work independently with minimal supervision.
●    Able to operate with considerable latitude
●    Able to work both independently and within a team, generating results with general/minimal guidance from management
●    Excellent written and verbal communication skills along with professional presentation and negotiation skills.
●    Must be flexible, innovative and comfortable in setting own priorities
●    Able to assimilate and understand new technologies (strong technical aptitude)
●    Polished presentation, business acumen and facilitation skills
●    Good understanding of lean manufacturing principles
●    Good understanding of team based self-managing principles
●    Experience with high volume operations
●    Strong organization and planning skills
●    Results oriented
●    Proficiency in the use of MS Office, process mapping, Six Sigma principles, and SPC.