Customer Service Rep/Batch Processor

Job Description

- Provides customer services relating to sales, sales promotions, installations and communications - Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws - Develops organizationwide initiatives to proactively inform and educate customers - Develops improvement plans in response to customer surveys

Key Responsibilities

• Process customer invoices daily.
• Save pick lists to appropriate sales orders daily.
• Process customer inquiries, quotes, and orders received via phone and email within the same day of receipt.
• Generate the customer back-order report daily to ship received back orders and to identify overdue parts to be expedited.
• Prepare required documentation for both domestic and international shipments.
• Issue and process customer RMA’s (return material authorization) when necessary.
• Generate the batch report daily to identify parts available to pull from inventory to complete batches.
• Pull parts from inventory that are required to complete items for batches.
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Key Responsibilities Continued

• Perform necessary transactions in Oracle. 
• Assemble parts and kits that are made-in-house.  Work collectively with internal departments such Engineering, Service, Sales, etc. to resolve customer inquiries and issues.
• Ability to act as backup support to assist with the daily inventory cycle counts.
• Ability to act as backup support to the shipping/receiving clerk, when necessary, by pulling, packing, and shipping customer orders within the same day of receipt.
• Ability to act as backup support to the shipping/receiving clerk, when necessary, by receiving parts within the same day of receipt.

Desired Skills and Experience

• Customer-service oriented with good interpersonal skills.
• Strong verbal and written communication skills for interaction with both internal and external customers.
• Ability to assist both internal and external customers in a busy team environment by taking initiative, being strongly proactive, and decisive under minimal supervision.
• Ability and understanding of prioritization based on business goals and customer needs.  
• Organized and detail oriented with the capability of performing multiple tasks simultaneously.
• Safe handling of spare parts, machinery, and materials. 
• Knowledge and experience with inventory control and warehouse experience (inventory cycle counting, order fulfilment, shipping and receiving).
• Knowledge and experience with inventory management systems software (specifically Oracle).
• Ability to assemble and kit items that are made-in-house.

Desired Skills and Experience Continued

• Knowledge and experience with parcel delivery companies (FedEx, UPS, DHL, etc.).
• Knowledge and experience with freight forwarder companies (FedEx Freight, TForce Freight, Dayton Freight, etc).
• Proficient computer skills with Microsoft Word, Excel, Outlook, and Teams.
• Ability to frequently work independently.
• A positive and friendly attitude willing to go above and beyond daily. 
• Punctual and dependable.