Customer Service Partner
Toluca, Mexico State, MX, 50160
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.
What does a Customer Service Partner do at SEE?
The Customer Service Partner is responsible for attending to internal and external customers on the West Coast of the United States and performing other tasks in the area, such as receiving, verifying, and entering orders into the system until the order is delivered to the customer.
What are the main responsibilities?
- Receive, verify, and enter orders into the system.
- Order tracking for internal and external customers.
- Contribute to the communication and resolution of internal and external customer complaints.
- To document received orders and attachments from internal/external customers by attaching them to the system.
- Verify and enter invoices, credit notes, debit notes, and returns into the system, monitoring their progress until issuance as directed by management.
- Perform processes established by the department's management, documenting their respective drivers and other controls. Work in partnership with all departments to meet company deadlines and policies.
What do you need to succeed in this role?
At SEE, we are very focused on attitude over aptitude for these roles, so a specific education or a certain period of experience is not necessary. However, the ideal candidate must advanced English skills, both in written and spoken forms, as our customers are in the USA. Additionally, availability to work in staggered hours to accommodate different USA time zones and adhere to the country's calendar is important.
Requisition id: 48787
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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