Service Engineer

What does a Service Engineer do?

A Service Engineer at Sealed Air Packaging is primarily responsible for maintaining and servicing company equipment at customer sites across the territory. This involves a range of tasks such as responding to service calls, conducting preventive maintenance, installing new equipment, refurbishing existing machinery, and providing training and problem-solving support to customers.

Additionally, Service Engineers play a crucial role in promoting equipment sales by showcasing the benefits and features of Sealed Air's products during customer interactions. While ensuring the smooth operation of company equipment is their main focus, they also actively engage in promoting the sale of consumables to drive revenue for the Commercial division. In essence, a Service Engineer serves as the frontline representative, ensuring customer satisfaction and fostering long-term relationships while also contributing to the company's sales objectives.

Why we need you?

As a Service Engineer at Sealed Air Packaging, your role is pivotal in ensuring customer satisfaction and maintaining the smooth operation of our equipment. Here's why we need you:

• Customer Responsiveness: You'll be the frontline responder to customer calls and needs, ensuring prompt assistance and resolution of any issues they encounter with our equipment. Your ability to address their concerns effectively will enhance their trust in our brand.
• Contract Renewals and Sales Promotion: Your efforts in promoting the signature of renewal and new maintenance contracts each year are crucial for sustaining long-term relationships with our customers. Additionally, your focus on boosting the transition to premium contracts will not only increase customer loyalty but also drive revenue growth for the company.
• Agenda Management: Your meticulous organization and maintenance of a detailed service agenda throughout the year, aligned with customer needs and timetables, will ensure timely and efficient delivery of our services, further enhancing customer satisfaction.
• Spare Parts Sales: By prescribing and promoting the sales of spare parts, you'll contribute to minimizing equipment downtime for our customers. Your proactive approach to stocking enough spare parts to cover typical breakdowns will not only improve equipment reliability but also strengthen our relationship with customers.
• Reporting and Collaboration: Your diligent reporting of visits using SAP tickets and email when necessary will provide valuable insights for continuous improvement. Your participation in European and local meetings, as well as occasional discussions with European partners to resolve technical issues, demonstrates your commitment to maintaining the highest standards of service delivery.

Qualifications

• Electrical and Electronics Knowledge: While not mandatory, a strong understanding of electrical and electronics systems is highly valued.
• Mechanical Skills: Proficiency in mechanical operations is essential, as it forms the foundation of the job.
• Interpersonal Skills: Close collaboration with sales teams is essential, requiring strong communication and interpersonal skills.
• Travel Flexibility: Availability to travel extensively and drive for long periods during the week is required to visit customer sites across the territory.
• Customer Orientation and Sales Skills: A customer-centric approach and sales skills are essential for fostering positive relationships with customers and promoting maintenance contracts and spare parts sales.
• Portuguese language proficiency is a strong requirement.