Customer Quality Engineer France

LOCATION: 

Epernon, FR, 28230

REQ ID:  46477

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose.


 

SEE generated $5.3 billion in revenue in 2022 and has approximately 16,300 employees who serve customers in 120 countries/territories. To learn more, visit www.sealedair.com.

Customer Quality Engineer

 

WHY WE NEED YOU / YOUR ROLE : 

 

Actively contributing to the achievement of our quality objectives, you will play a key role in the satisfaction of our customers in France.

 

• Championing the handling of customer complaints and ensuring that the objectives in terms of quality and processing time are achieved.
• Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.
• Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.
• Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.
• Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.
You will work closely with sales, applications, technicians and manufacturing departments in Europe, and will travel regularly to our customers and to our European manufacturing 

 

QUALIFICATION & EDUCATION:

 

• Ideally Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department 
• Strong customer orientation, communications skills & team spirit
• Good technical understanding, analytical skills and the ability to make complex facts understandable to others
• Autonomous, precise, tenacious, persistent and resilient
• Regular trips are expected to our customers (30% of the time on average).
 

Requisition id: 46477 

Relocation: No  

 

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

 

*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected]

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Quality Engineer, Supply Chain, Manufacturing Engineer, Supply, Engineering, Operations, Customer Service